At ServiceQuality.US, we’re all about building your customer’s loyalty.

loyalty |ˈloiəltē| |ˌlɔɪəlti| |ˌlɔɪəlti|

noun ( pl. -ties)

• a strong feeling of support or allegiance

 

© 1990-2010 Customer Loyalty Builders, Inc.  All Rights Reserved.  ServiceQuality.US, The Service Quality Department, Satisfaction Certified, and Customer Loyalty Boot Camp are registered trade/service marks of Customer Loyalty Builders, Inc.  Other trade/service marks used are used with permission and are the property of their respective owners.

MS-HD


Service Evaluations / Mystery Shopping

Our comprehensive service evaluation (mystery shopping) programs allow you to stop missed opportunities, recover lost revenue, and make sure your brand personality shines through, and most importantly, keep the customers you’ve got coming back!  

 

With tens of thousands of shoppers in 103 countries, we are where you are.

 

Customer Surveys

The most important voice you can listen to is that of your customer.

 

We give you the tools to hear that voice loud and clear.  Paper, telephone, in-person, or web-based.

Training

Building customer loyalty is not a passive sport.

 

You wouldn’t run a marathon without any training -- how can you expect your employees and managers to win customer’s loyalty without exceptional training? 

Quick Links Sign up to be a mystery shopper  Visit The Service Quality Department web site  Visit the MS-HD web site  http://www.surveygizmo.com/s/107812/zdv1ehttp://www.surveygizmo.com/s/107812/zdv1ehttp://www.service-quality.com/index2a.htmlhttp://www.service-quality.com/index2a.htmlhttp://www.ms-hd.comhttp://www.ms-hd.comshapeimage_1_link_0shapeimage_1_link_1shapeimage_1_link_2shapeimage_1_link_3shapeimage_1_link_4

Speak to a Sales Representative Right Away!

Click Here for more FREE Webinars

How Customers Have Changed!

Our recent market surveys have identified how the new “Recession Customer” is different. 

The Bad News?  Our clients, (your competition), already have this intelligence.

The Good news?  You can get it now!

Poor Customer Experiences Cost You MORE Today!

Higher customer expectations mean that they are mote likely to leave.

 

In a recent consumer study, 45% of customers stopped doing business with a company because of one bad experience immediately!  Over 60% eventually selected another choice because of the experience.


Find out more...